Back to agenda Business and leisure Travel ForumDistribution channels: OTAs, TTOO and Travel Agencies+1 CEO's & Leadership SummitTalent Marketplace CX Leadership: Strategies for Inspiring Customer-Centric Cultures in Tourism Organizations Wed 23 Oct | 13:00 - 14:00 Main Auditorium Amadeus Gold Pass Platinum Pass Silver Pass This session focuses on leadership strategies in tourism, emphasizing the importance of fostering customer-centric cultures. Through case studies and discussions, CEOs will explore effective practices for aligning teams with CX objectives, empowering employees, and driving cultural change. Attendees will gain actionable insights to cultivate a customer-centric mindset throughout their organizations, enhancing competitiveness in the tourism industry. Speakers Andy Washington General Manager - EMEA Trip.com Raúl Álvarez Barrera Global Vice President Digital Radisson Hotel Group Julie Gregoire Chief Customer Journey Officer, Cruise Division MSC Cruises Inmaculada Martínez-Ruiz Global Director of Customer Experience ILUNION Hotels Moderators Pedro Enríquez de Salamanca Strategy & Innovation Designer Soulsight