22-24 OCT 2025 | SEVILLE-FIBES

The future of guest experience with AI and emerging techs

Thu 24 Oct | 15:30 - 16:15

We will discuss with several hoteliers about the future of guest experience in hospitality powered by new technologies like artificial intelligence, spatial computing, robotics, IoT, mixed reality and the new devices that can enable hotel employees to hyper personalize their guest experiences, boosting customer satisfaction, revenue per guest and loyalty.

Speakers
Javier Álvarez Sánchez

Javier Álvarez Sánchez

IT Director

Vueling

Raúl Álvarez Barrera

Raúl Álvarez Barrera

Global Vice President Digital

Radisson Hotel Group

Suzanna Chiu

Suzanna Chiu

Head of Amadeus Ventures

Amadeus IT Group

Inmaculada Martínez-Ruiz

Inmaculada Martínez-Ruiz

Global Director of Customer Experience

ILUNION Hotels

Moderators
Miguel Flecha

Miguel Flecha

Founder and CEO

Delaight