All Speakers Speaker Carlo Fontana Position: General Manager Company: Hotel Lugano Dante Carlo is the GM of Switzerland’s highly acclaimed Hotel Lugano Dante and has an extensive expertise in enhancing Guest Experiences in the hospitality industry. His innovative approach using High Tech for High Touch since 2009 has significantly elevated Guest & Staff satisfaction by reaching a truly remarkable online reputation. Carlo’s commitment to guest delight through “HeartWare” has been recognized with multiple international Awards. Carlo is also the founder of a pioneering hotel web app. Sessions Thu 24 Oct 11:15 - 12:00 Auditorium Melilla Gold PassPlatinum Pass Business and leisure Travel ForumHospitality ForumCMO's & CSO's AgendaDigital & CIO's Agenda Personalized Guest Services in the Digital Age