All Speakers Speaker Julie Gregoire Position: Chief Customer Journey Officer, Cruise Division Company: MSC Cruises Responsible for the entire Customer Journey across both the MSC Cruises and Explora Journey(s) brands Sessions Wed 23 Oct 13:00 - 14:00 Main Auditorium Amadeus Gold PassPlatinum Pass Business and leisure Travel ForumDistribution channels: OTAs, TTOO and Travel Agencies+1CEO's & Leadership SummitTalent Marketplace CX Leadership: Strategies for Inspiring Customer-Centric Cultures in Tourism Organizations