All Speakers Speaker Michelle Mason Position: Ethical Recruitment Programme Manager Company: WSHA ( World Sustainable Hospitality Alliance) With over 15 years of management experience, Michelle raises awareness of risks in hospitality recruitment and advocates for ethical standards to protect workers’ rights. She guides hotels in implementing fair and transparent recruitment practices to uphold human rights. Additionally, Michelle led the Alliance’s development of the World Sustainable Travel and Hospitality Awards, recognizing organizations committed to these principles and promoting responsible practices within the hospitality industry. Sessions Wed 23 Oct 10:00 - 10:45 Innovation Theatre by Vueling Gold PassPlatinum Pass Distribution channels: OTAs, TTOO and Travel AgenciesSmart Destinations ForumDestinations Manager AgendaSustainability Driving sustainable change in Travel & Tourism: A collective effort